Thomas Plummer

The business of fitness

How Marketing Works

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Retro marketing built this industry, but electronic marketing will build its future. Websites, blogs, social media and almost all other forms of electronic marketing change so fast it is almost impossible to keep up. TheImage coupon sites, for example, were a rage for about a year or two and then died. Writing about how to design a coupon would have been an exercise in futility since that form of marketing came and went before the paragraph could be written.

Keeping that in mind, we are going to focus on the theories you need to master that can be applied to any form of social media or electronic marketing that might arise in your future. Understand the rules and any version of the game you play will be easier.

The most important lesson you can possibly learn about electronic marketing can be expressed in another basic rule:

Hits, looks, likes and number of views mean nothing if you can’t monetize it

It is easy to get caught up in the grand game of social media. For example, where you sit in a bar and brag about the number of likes you have on your social media site. There can be great gamesmanship involved here but these numbers mean nothing if you can’t figure out a way to turn those likes into money. The ultimate goal of all marketing is to create interest, which attracts leads, which come to the gym, who become members and who pay you money for the results you will help him get. If this sequence doesn’t end with the getting paid part, then it was inefficient marketing that proved to be a waste of your time.

Here is the entire theory of electronic marketing in one simple chart:

Create content

Develop your own community

Gain influence by having a community

Make $$$$$

Creating Content

People love to learn, be challenged, be entertained and most importantly, people like to hangout with a lot of like-minded folks interested in the same things. All electronic marketing, and especially social media, requires you to supply an endless stream of content. Posting content on almost a daily basis gets people to your sites, and getting people to your sites regularly begins to build the community, or as the powerful writer Seth Godin refers to them, your tribe.

Content doesn’t always have to stem from you. You can repost other’s writings, find a tidbit in a magazine, recommend a book or video and a thousand other things that keep people coming to your sites each and every day. If you post a short informative tip on your blog three times a week, people become trained to go to your site during a break during their day. They will follow you because you are giving them information that somehow challenges their mind or entertains them and if you do this consistently you will eventually end up with a lot of people who care about what you say and now belong to your community. There is a rule of marketing for this thought:

You have to become the source on a specific topic

You can become the weight loss expert, the sports performance for kids expert, the overall fitness expert in your small town, the body weight training guru or just about any other niche you could imagine. You become the source, or the filter, which gathers information for his tribe and then posts the stuff daily that your tribe needs to see based upon you being the master of that niche.

If you own a mainstream gym, your goal is to build a site for your business, but you as the owner should have a site where you become the local expert on everything fitness. This gets you invited to speak at local groups, quoted in the newspaper as needed as a fitness source, and eventually drives people to your business because who knows fitness in this town better than you do, and that is proven by the last 300 post you have made on your sites.

There are rules for content and here are just a few:

You can challenge thought, but you should never insult, be mean or put down someone by name. If you disagree with someone, disagree with class and style and state both sides before making the position for your point.

Never post personal stuff. This includes not posting pictures of your kids, unless it relates to your fitness mission, your dogs, your family vacation, you drunk on a beach in Mexico, you and the buds in a bar or anything that might even vaguely distract the tribe from believing you are the source.

It is hugely important to note that a decade from now everyone who will ever consider hiring you or doing business with you will immediately pop your name into a search engine and go to all the social media sites of the age. What do you want them to see, and remember that anything posted never, ever disappears from the web completely? Many younger people in the industry cry that this is unfair and their sites are their own private business. This is true, except for the fact that any person in any civilized country in the world can see whatever you post, except for anyone in China, and nothing is truly private on the web. Post often, but post with the one thought that you are trying to improve your personal brand, not kill it.

Never repost without giving credit, but always repost with a comment as to why you think this is important for your community.

Post something fresh at least six days a week.

Use pictures and videos several times a week

Remember that every post either enhances your brand, or hurts your brand. There is little in between.

Post and answer the comments as best you can each day. If the community is working, you will start to see interaction and response to what you are writing. Don’t wait a week to answer. If you post something controversial and expect comments, be there to answer and redirect the issue if needed.

Consider hiring someone to manage all of your media. This can be done for as little as a few hundred a month or as much as several thousand or more. The bigger you are, and the bigger you want to be, means you may need help posting daily and gathering the material for the posts.

The Community

The content gathers the tribe. The community gathers around someone that pushes their mental buttons and keeps them challenged. Content and community are both in fact one big circle. You feed content; the community feeds back and around it goes again. The goal is to build a significantly sized group of people that follow what you do and what you write because you are the true source in whatever niche you choose to exploit.

The size of the community will vary from site to site and from niche to niche. One person might be a failure with 30,000 likes on his social media site, while another person might be wildly successful with 500 friends on his social media. Don’t overestimate the need to build the largest community you can in your market. For example, a small training gym in a suburban area that has 500 followers on his site is doing quite well and that is enough to eventually start to turn that number into guests and memberships.

Building Influence

Once you establish your community you now have influence, but what to do with this new power? Think of influence as power to move the herd.

For example, you’re a small country and you declare war on the neighboring country. You summon your army and five drunks show up with a few shovels and a club. This is going to be a short war and it will end badly for you and your army. But let’s say you are a bigger country and you now want your loyal subjects to gather. You notice that you have 30,000 likes on your social media page and you want to sell your first e-book for $1.99 just to test the waters. Your community of 30,000 likes is far more likely to give you back sales versus the army of five. Put another way, when an army of like-minded individuals band together, whoever is leading that army has influence to make change, both monetarily and through driving change in your industry or niche.

Make $$$$$$$

You have content in place that changes daily. You have built your community of followers. Your community represents a large enough segment in your niche where you can alter thought and drive change.

You are now ready to monetize the process.

There are rules to this of course. Here are a few tips when it comes to going after the money:

Do not, and this means DO NOT, try and sell anyone anything until you have at least provided content for six months. Stated differently, build your community slowly without asking anything of them.

Once you starting asking for something, only do it once out of every 7-10 days. Don’t pound your tribe daily. Give, give, give for a week or so and then ask for that e-book sale. Give, give, give and then sell that trial membership. Build slowly and sell even more slowly.

Occasionally give something away free just for being part of the tribe. At least once a month, give everyone who follows you a free something, which is usually some short PDF tip sheet or informational piece. Create one of these a month and recycle each one the following year. You want, you want, but you need to give a little to your followers.

Here is an example of monetizing a social media site. This gym had 1,400 members at the time and had about 900 followers on its social media site. This tribe of 900 was a mix of members in the gym along with other people in the community that followed often due to the health and fitness tips that were posted daily along with the videos that showed workouts you could do at home.

The gym’s manager ran a post after about six months of gathering the tribe that said, “Post a video on this site in the next 30 minutes of you doing a burpee anywhere on the island and if you are a member of the gym you will receive 30 days of training valued at $300 for you and 30 days for your guest. Non-members, if you post you will get 30 days free to the gym, which includes a full training package for you too.”

The gym received 38 posts in 30 minutes. Out of the 38, 21 were members and the gym gave away 21 months of training and 21 guest months to the members to use with a friend. Remember the part from above where you need to reward the tribe with something free now and then. The other 17 posts were guests for a free trial month. In other words, this gym generated 38 guests in 30 minutes at no cost. Also consider that this gym uses primarily group training and another body in the groups doesn’t really cost the gym more money to service.

Another example from this gym was the use of the community, and the influence with this community, at generating revenue for the gym. The manager went to the local sporting goods store and asked the manager there if he would run a special just for the members of the gym, which is only about a half mile from the store.

The manager agreed since he had to do nothing. The sale was set for Friday from noon to three. All members of the gym would get 30 percent off shoes if they presented their membership cards. On Thursday night, the gym’s manager sent out a social media post stating: “special flash sale just for our members. Go to Freddie’s sporting goods from noon to three tomorrow and get 30 percent off any shoe in the store by just presenting your membership card.” The store sold 78 pairs of shoes. The gym’s tribe was rewarded for their loyalty and support. Most importantly, the gym’s manager could now ask $500 to run the sale again since he had proven he has the influence to drive customers to the store. Everyone wins and the community grows since friends refer friends who don’t want to be left out of these great special offers.

This formula as stated above applies to all electronic media since the basic progression is always going to be the same. Marketing electronically isn’t hard if you have a plan and if you realize that everything has to lead to the ability to capitalize on your influence at the end of the day.

 

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